How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Common Problems and Solutions
I’m having a checkpoint_required Error during login, what do I do ?
I made an instagram account and changed the password after adding my account under Instamate. And it stopped working. What do i do ?
Video upload fails due to format encoding issue
I was an Instamate V1 user. Do I get a free upgrade to Instamate V2?
What is the difference between Extension accounts and Premium accounts? Why is there a recurring monthly fee for Premium accounts?
See all 8 articles
How do I make sure my scheduled posts are posted to Instagram on time?
Can I schedule posts to 2 or more accounts in Instamate and will they get posted on the right profile?
I’m not able to post or schedule via software, is everything working fine? Where am I going wrong ?
I have installed the chrome extension yet the posting is not working, is everything ok ?
Do's and dont's
What are the things to keep in mind while using Posting/Scheduling stuff from Instamate.
What does the Image editor do ?
How do I change the timezone of the software ?
If I have any problem in the software, do i message the owners directly or contact support?
Sign up and Login Questions
Where do I access my purchase ?
What key do I put while registering ?
How do I sign up for Instamate?
Do I need to login via Instagram to register?
It says that my license key is used, what should I do ?
See all 7 articles
Video uploads and reposts for Extension accounts
Video uploads and reposts fail intermittently saying Instagram servers crap out
Where are my OTOS?
Where do I buy the OTO1( Premium account ) from ?
Where can i buy OTO2(Image Editor) from ?
Where can i buy OTO3( VIP Training) from ?
Where can I buy the OTO4(Link Cloaker) from ?
Where can i buy OTO5 (Commercial License) from?
How do I earn money via the software ?
Where can I buy the training from ?
Will the training be updated ?
VIP training videos page says Coming soon? When will they be available?
Why should I buy Commercial License ?
How many licenses keys do you get in commercial license.
How many accounts can I add if I buy Commercial License ?
Can i sell the licenses of the commercial licenses ?
What is Instagram Finder ?
I entered a profile, however it is showing no results. Why is that ?
I have a suggestion to improve the software, what can I do about it?
How many instagram profiles can be added per profile?
What is the URL of instamate VIP group ?
See all 9 articles
What does Link Cloaker do ?
How does Link Cloaker work ?
What is the difference between Link Cloaker and bit.ly ?
What is the instamate refund policy?
Do I get refund via paypal or JVZoo?
What details do I need to provide while asking for a refund ?
How much time does our support team take to respond?
Affiliate Offers and Questions
My Affiliate Access was denied? How do I promote Instamate?
VA General Support
Error Accessing App: We're sorry, but the application you're trying to use doesn't exist or has been disabled
Post and schedule not working due to Facebook APP
Cant find all facebook fan pages
How do I remove the "Published by Viral Autobots" from shared posts?
How to get License Key?
See all 7 articles
VA Bonuses & Giveaways
Viral AutoBots Bonus Webinar
Viral Autobots BONUS
Extra license key
Viral Autobots VA Facebook Invite Tools not working for me