Common Problems and Solutions

I’m having a checkpoint_required Error during login, what do I do ?
If adding the account, still throws a checkpoint error (happens rarely), follow these additional steps 6. On Instagram.com, Click the p...
Tue, 21 Mar, 2017 at 10:22 AM
I made an instagram account and changed the password after adding my account under Instamate. And it stopped working. What do i do ?
You need to go to the account section of Instamate. Add the SAME account(instagram account) with the user id and new password( that you changed) and it will...
Mon, 27 Feb, 2017 at 8:50 PM
Video upload fails due to format encoding issue
Instagram allows only certain types of videos. The following are the requirements to upload a video Size: maximum width 1080 pixels (any height) Frame R...
Sat, 18 Mar, 2017 at 2:37 AM
I was an Instamate V1 user. Do I get a free upgrade to Instamate V2?
Yes, you do get a free upgrade to V2. Simply login to V1 from http://web.instamate.com and then click the 'Upgrade' Button. You could also s...
Mon, 20 Mar, 2017 at 7:12 AM
What is the difference between Extension accounts and Premium accounts? Why is there a recurring monthly fee for Premium accounts?
Extension accounts require you to install the Google Chrome extension and mandates the use of Google Chrome browser. All the activity that you do on Instamat...
Tue, 21 Mar, 2017 at 9:55 PM
My login spinner keeps spinning without any success or failure. What do i do?
This generally happens when you have cookie setting disabled on Chrome. Make sure you have the same settings as below on your Chrome. If not change it to ho...
Thu, 23 Mar, 2017 at 6:46 AM
Uploaded image is not allowed aspect ratio error. What are the ideal images sizes or resolution for Instagram photos?
Instagram used to be all about the square image. However, you can now upload landscape (horizontal) or portrait (vertical) photos as well. Here are the best...
Tue, 28 Mar, 2017 at 7:48 AM
Has Instagram shadow banned my account? Why does this happen?
We have noticed that a few users have been getting shadow banned by Instagram which basically affects the reach of your posts on Instagram. How instagram do...
Sat, 1 Apr, 2017 at 7:46 PM
Captions or comments missing line breaks (enters)
Instagram supports line breaks but not always consecutive line breaks. Example: https://www.instagram.com/p/BSCoDz7Du7k/ has 2 \n line breaks, one befor...
Mon, 22 May, 2017 at 3:18 PM